Frequently Asked Questions

I already have an account with Royal Coffee. Do I need to set up an account online too? 
No! In fact, if you set up another account, you will not be able to access prior purchases and any new online purchases would not be saved under your old account. 
 
Good to know. Then how do I access my account? 
We have your login info at our office. Contact your sales rep to get your information. 
 
I'm logged in, now where is my position report? 
Click on Customer Service, in the top right hand corner, and it'll take you to a page that'll let you access your position report, your historical position report, and your accounts receivable report. 
 
If I buy online, can I still speak with my sales rep?
Absolutely. We love you and want to share our wealth of knowledge with you. 
 
Do I have to buy online?
No. We’ve been talking to roasters sine 1978 and want to continue to do so. Only buy online if you find it more convenient to do so.
If you’re new to Royal, call 800-843-0482 or send an email to info@royalcoffee.com and you will be greeted by our friendly staff.  
 
Is there a difference in price between online purchases and those done with my sales rep? 
We've priced our online inventory for orders that will be one pallet maximum and will be paid with a credit card. There are many scenarios that fall outside of that category and pricing will be influenced accordingly. If you do order in volumes larger than one pallet, your prices would most likely be lower. Feel free to discuss this with your sales rep. 
 
What happens if I purchase a coffee and am unhappy with the quality I've received?
We stand behind all of our coffees and hope you'll come to us should you encounter any problems. We'll work with you to come up with a solution for any issues. 
 
How much will freight cost? 
Right before you finalize your order and give your credit card information, your freight quote can be found. If shipping out of Madison, Caffeinated Cargo will select the best rate for you and send you an invoice.
 
Please be sure to check all boxes that apply to your shipment (liftgate, residential delivery, etc.)! Though the boxes be little, they be mighty & they ensure smooth delivery.
 
Can I pick up at the warehouse? 
Yes. Here is where you’ll go:
 
OAKLAND WAREHOUSE
6201 Coliseum Way
Oakland, CA 94621
Will-Call 7:30 – 3:30, Monday – Friday
 
MADISON WAREHOUSE
1121 Larsen Road
Fort Atkinson, WI 53538
Will-Call by appointment. Please call: 920.568.9800
 
GREEN ROOM
The Green R1302 29^th St. NW
Auburn, WA 98001
Will-Call 7:30am to 2pm, Monday-Friday.
 
When will my order ship?
Orders placed by 4pm (West Coast) ship within two business days from our Oakland warehouse.
 
Orders placed by 11am ship next day from the Green Room. After 11am ships in two business days from the Green Room.
 
Orders placed by 3pm (West Coast) ship the next day from the Madison Warehouse.
 
Do I have to ship the coffee right away? 
No. You can leave the coffee in your position and ship at a later date.  Please remember that once you decide to ship the coffee, you'll need to contact us to release the order. 
 
I got an error message. What do I do now?
First: Panic. Next, if it’s not too much trouble, we’d appreciate your letting us know about the error message so we can fix the problem. You can copy the message and email to info@royalcoffee.com or you can call in and let us know. Thank you.